At Beverly Sew & Vac, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return process.
1. Eligibility for Returns
2. Non-Returnable Items
Certain types of items cannot be returned. These include:
3. How to Initiate a Return
To initiate a return, please follow these steps:
Return Shipping Address: Beverly Vacuum, 414 Rantoul Street, Beverly MA 01915
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
5. Exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at wall2000x@gmail.com and follow the return process for the damaged item. Once the damaged item is received and inspected, we will ship out a replacement.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately within 3 days of receiving your order. Please provide your order number and clear photos of the damage or incorrect item. We will work with you to resolve the issue promptly, which may include a replacement or a full refund.
7. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
8. Changes to This Policy
Beverly Sew & Vac reserves the right to modify this return policy at any time. Any changes will be posted on this page.
Contact Us
For any questions regarding our return policy, please contact us:
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